roullete Privacy Policy

When you create an account on roullete, we collect personal information that you voluntarily provide, including your full name, date of birth, email address, mobile number, and preferred payment details. This information is necessary to verify your identity, confirm your eligibility as a player based in the Philippines, and process your transactions securely. We only request the minimum data needed to operate your account and comply with our legal obligations.

In addition to the information you provide directly, we automatically collect certain technical data when you visit or use our platform. This includes your IP address, device type, browser version, operating system, and the pages or features you interact with during your session. This technical data helps us maintain platform performance, diagnose issues, and improve the overall experience for Filipino players using the platform on mobile and desktop devices.

If you contact our support team, we may retain records of that correspondence, including messages, timestamps, and any attachments you share with us. We also collect data related to your transactions, such as deposit amounts, withdrawal requests, and betting activity, for the purpose of account management, fraud prevention, and compliance with applicable regulations in the Philippines. We do not collect sensitive personal information beyond what is necessary for these stated purposes.

The personal information we collect is used primarily to operate and maintain your roullete account, process your deposits and withdrawals in Philippine pesos, verify your identity, and deliver the platform features you have signed up for. Without this data, we would be unable to provide you with a safe, personalised, and compliant entertainment experience on the platform.

We also use your data to communicate with you about your account activity, respond to your support queries, and send you important notices related to changes in our services, terms, or policies. Where you have opted in to marketing communications, we may send you relevant promotional information about offers and features available on the platform. You can update your communication preferences at any time from within your account settings.

Your data is used to detect and prevent fraudulent activity, enforce our Terms and Conditions, and carry out internal analytics that help us understand how Filipino players use the platform so we can continue improving it. We process your data on the basis of contractual necessity, legitimate interests, and compliance with applicable Philippine law. We do not use your personal data to make automated decisions that would significantly affect you without human review.

roullete does not sell, rent, or trade your personal information to any third party for their own marketing purposes. Your data is yours, and we treat it with the care and discretion it deserves. We believe that transparency about data sharing is a fundamental part of earning and maintaining the trust of every Filipino player on our platform.

We may share your data with trusted third-party service providers who assist us in operating the platform — for example, payment processors that handle your PHP transactions, identity verification partners, and technology providers that support platform infrastructure. All such partners are contractually bound to handle your data securely and only for the specific purpose for which it was shared. We do not permit them to use your data for any independent purpose.

We may also disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally required to do so, or if we reasonably believe that disclosure is necessary to protect the rights, property, or safety of roullete, our members, or the public. In such cases, we will only share the minimum information required to comply with the applicable legal obligation.

We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include encrypted data transmission, secure server infrastructure, access controls, and regular security reviews. While no online platform can guarantee absolute security, we continuously invest in our security posture to keep your information as safe as possible.

Access to your personal data within roullete is strictly limited to staff and systems that require it to perform their authorised functions. All personnel with access to player data are subject to confidentiality obligations and receive appropriate training on data handling best practices. We regularly review who has access to what data and adjust access permissions as needed to minimise risk.

In the unlikely event of a data breach that affects your personal information and poses a risk to your rights, we will notify you and the relevant authorities in accordance with our obligations under applicable Philippine law. We encourage you to use a strong, unique password for your roullete account and to contact our support team immediately if you suspect any unauthorised activity on your account.

As a player based in the Philippines, you have specific rights regarding your personal data held by roullete. You have the right to access the personal information we hold about you, to request corrections to any inaccurate or incomplete data, and to request the deletion of your data in circumstances where we no longer have a lawful basis for retaining it. You also have the right to object to certain types of processing and to request that we restrict how we use your data in specific situations.

To exercise any of these rights, please contact our support team directly through the contact details provided in your account dashboard. We will respond to all legitimate data rights requests within a reasonable timeframe and in accordance with our obligations under applicable Philippine privacy law. Please note that some requests may be subject to identity verification before we can act on them, to protect the security of your account.

If you wish to close your roullete account and have your personal data deleted, you may submit a request to our support team at any time. We will process your request in accordance with our data retention obligations, which may require us to retain certain records for a specified period after account closure for legal, regulatory, or fraud prevention purposes. We will always be transparent with you about what we are retaining and why.

roullete uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your session preferences, and understand how players navigate the site. Strictly necessary cookies are required for the platform to operate and cannot be disabled. These include session cookies that keep you logged in during your visit and security cookies that help protect your account from unauthorised access.

We may also use analytical cookies to collect aggregated, anonymised data about how Filipino players use the platform — such as which pages are most visited and how long sessions typically last. This information helps us improve the platform experience over time. We do not use analytical cookies to build individual profiles or target you with personalised advertising outside of the roullete platform.

You can manage or disable non-essential cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect the functionality of some parts of the platform. For more detailed information about the specific cookies we use and their purposes, please contact our support team who will be happy to assist you with any questions about how we use tracking technologies.

roullete may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or the legal and regulatory requirements applicable in the Philippines. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify active members through in-platform messaging or by the contact details registered to their account.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we are protecting your personal data. Your continued use of the roullete platform following any update to this policy constitutes your acknowledgement of the changes. If you have any concerns about an update, please do not hesitate to contact our support team before continuing to use the platform.

For any questions or concerns about this Privacy Policy, or about how roullete handles your personal data, please visit our FAQ page for quick answers or reach out to our support team directly. You may also review our Terms and Conditions and Responsible Gaming pages for additional information about how we operate for Filipino players nationwide.